FAQ's - Additional B2B Questions
Operations & Logistics
Can you ship on our carrier account or via our forwarder?
Yes. We can book freight ourselves or use your carrier account/forwarder. Incoterms are agreed case-by-case (typically DAP/DPU; EXW/FOB upon request).
Do you offer dropship of single units to our customers’ addresses?
Available as an add-on service (zone-based fee). We recommend using it mainly for service replacements or PR kits rather than as a primary channel.
What are the carton dimensions/weights and palletization details?
We provide a spec sheet with M/L/XL carton sizes and weights, Euro-pallet (120×80 cm) stacking scheme, and approximate gross weights. Sent together with the line-sheet.
How do you handle transit damage?
Carrier damage report/photos → immediate replacement of affected units or a credit note. Packing lists and insurance documents are included in the shipping paperwork.
Can you split a PO into multiple warehouses/countries?
Yes. We can split a single PO into multiple destinations; freight is recalculated per shipment leg.
Product & Compliance
Is the mounting suitable for textured or delicate walls?
Standard mounting uses acrylic adhesive dots. For heavy texture/brick we recommend high-bond adhesive or mechanical fasteners (additional accessories on request).
How does the map behave with humidity/sunlight?
Recommended conditions: +15…+28 °C, 40–60% RH, away from direct sun/moisture. We provide a care sheet; warranty excludes use outside the instructions.
Do you have material/emission certifications?
We supply material and adhesive datasheets. Third-party testing/certification can be arranged to meet your market’s requirements (extra cost).
Is FSC/sustainably sourced wood available?
We can produce from FSC chain-of-custody materials by prior agreement (may affect MOQ/lead time/cost).
Can you make regional/thematic maps or other graphics?
Yes — local/regional maps or themed graphics and brand elements. Share artwork/specs; we’ll assess complexity and confirm timing.
Commercial, Channels & Policies
Do you enforce MAP/RRP and channel rules?
We maintain an RRP/MAP guideline and a fair-channel policy. Systematic marketplace undercutting may limit supply or exclusivity. Details in the commercial agreement.
Do you grant exclusivity and how is territory defined?
Exclusivity is possible against KPIs (quarterly volumes + marketing). Territory can be defined by country/language/channel. We use a probation phase with interim targets.
Which currencies and payment methods do you support?
Default EUR (SEPA/IBAN). We can invoice in USD/PLN (conversion at invoice rate). Bank fees borne by payer; online payment options available by arrangement.
Do you offer credit limits and Net terms?
Subject to credit assessment, we may offer Net 14/30 with a defined credit limit. Alternative: trade credit insurance.
Can you provide neutral/white-label packaging and documents?
Yes: neutral box, branded inserts/stickers, white-label packing lists. The legal consignor shown on documents follows the shipping jurisdiction’s requirements.
Content, Service & Planning
May we use your photos/video/copy in our channels?
Yes — we grant a partner license for use across your website, marketplaces, and POS. Sub-licensing to third parties is not permitted.
What’s included in the sample kit, and is its cost credited to the first order?
Finish swatches/elements + instructions. The cost is partially or fully credited to your first order (depends on country/shipping).
What is your SLA for replacing small lost/damaged elements?
Typically dispatch within 24–48 h from request with tracking provided. Peak periods may add 1–2 days.
What is your production capacity and how do you handle peaks?
We operate with production slots and a capacity buffer. For campaigns/chains we reserve capacity on 90/60/30-day rolling forecasts.
Can you help with marketplace/website content setup?
Yes. We provide a media kit (photos/video/copy, EN + localized variants), category guidelines, and POS materials. We can adapt assets to specific marketplace requirements.